This seemed to be the best place to put this, seeing as how it relates to trading. Mods, please shift it if I was mistaken.

Has anyone noticed a growing delay in how often GW restock independent retailers over the last year or so? I've two orders currently sitting on waiting, one with Wayland games and one with Total Wargamer. Both are pretty large and well known Independents in the UK scene, and whilst both can be a pain for getting small trade items in they're usually very good with getting GW products in stock and shipped lightning fast.

I ordered a Hobbit paint set recently during the Total Wargamer 30% off weekend, and a box of Grimhammers from Wayland games. Nothing too difficult or strenuous to get hold of, right?

The TW order is now 9 days old, and recent contact says they're still waiting on GW to fulfill a recent stock order that has been delayed several weeks, and they're expecting it next week.

The Wayland Games order is now 17 days old, and helpdesk contact says they're also waiting on a GW restock that is overdue and they don't expect it until next week either.

Is this a trend since the change of the Independent ToS earlier in the year or something? It's not often I buy new from GW, though I'm making a decision to back the new Hobbit range which I think has been excellent quality, yet they seem to be making it difficult for me to actually get hold of the stuff!

_________________
Essex, UK based SBG/WOTR player!

My SBG WIP thread.

I personally have had no trouble whatsoever ordering and restocking with gw recently, i generally have a 5working days turn around from a customer ordering to receiving their products. I hope everything works out ok, it does sound a little wierd.

Haven't used Wayland for a long time but Total Wargamer are notorious for taking an age to fulfill orders. Last time I used them I waited 6 weeks or so and then cancelled the order.

_________________
My Youtube Channel: http://www.youtube.com/user/TheWargamerTV/videos

I would bet it has more to do with them having large web stores and only being able to order a certain amount of product at a time. At least I think GW out in a quantity restriction at some point.

_________________
richmondwarmancers we play Lord of The Rings, Battlefleet Gothic, Infinity, some board games, and really whatever tickles our fancy..

The restrictions are only on direct only models, boxsets like grimhammers and paintsets should be dispatched the next day with no limitations and no minimum spend.

There are two companies involved in this equation, and you are only taking one of them into consideration! You may find that the issue is not with G.W. but cash flow with the guys your ordering it from?

Thanks for the answers all.



Yeah I agree with this about TW for getting lesser known products, I've never used them for getting stuff that wasn't from a big manufacturer. However, getting Warmachine/Flames of War/GW from them is usually quick, painless, and lightning fast.



That's why I've posted this thread to see if it was a reoccurring theme, these sort of sets are pretty much always posted out the next day.



I'd be really surprised if it was the case that two of the biggest independent online retailers in the UK both happened to have cashflow problems at the exact same time with the exact same provider, especially this close to Christmas which is when all of these retailers are generally expanding their stock.

That's a coincidence too far for me, hence the logical reason is something funny is happening at GW dispatch towers.

Especially since both companies blamed GW's late dispatch in their helpdesk tickets.





I've deleted a few personal details from the tickets and snipped the irrelevant parts. Both of these clearly implicate GW being late though.

_________________
Essex, UK based SBG/WOTR player!

My SBG WIP thread.

Dark sphere is the most reliable but i haven't personally had any personal problems with total wargamer.

I have bought many items off Total Wargamer and their sister site Mythreal - Bolt Action, Plastic Soldier Company and GW. The only delays were with some items gone out of stock and the delivery note always listed these, and they arrived within a couple of weeks thereafter. I have never used Wayland, but have dealt with Triple Helix, Gaming Figures, Plastic Soldier Company itself and others like Hasslefree, Antenociti, Ebob - I have had no issues in a long time (other than my very first internet order for LotR stuff about 8 years ago with battlegamesbymail).

_________________
Published ebooks:
Instrument of the Empire
A Note of Defiance
Phantom Ships, Ghost Flotilla
More to come!

Try these guys, they always seem to be well stocked

http://elementgames.co.uk

_________________
Subscribe to the GBHL YouTube for daily SBG content http://Www.youtube.com/gbhlpodcast
*5th in 2014 GBHL

Hmm, I placed an order with TW a week ago and have had no correspondence from them to expect a delay. This isn't very encouraging news. I have never used them before and only did so to take advantage of their 30℅ discount weekend. I'll chase it up if it doesn't arrive next week.

_________________
You don't have to be great to start. But you do have to start to be great.

Cancelled the TW order, 14 day wait for dispatch of a Hobbit paint set was ridiculous.

Walked into town and bought one direct from the store.

_________________
Essex, UK based SBG/WOTR player!

My SBG WIP thread.

Just an update on my Total Wargamer order. After four months of them fobbing me off I have demanded a refund within 7 days. If not I will initiate a chargeback and report them to Trading Standards. JT will be getting the order now once the money is refunded one way or the other. Don't be tempted by their 30% discount. As the old proverb says, if it sounds too good to be true, then it usually is.

_________________
You don't have to be great to start. But you do have to start to be great.

Spent £80 Christmas money there year before last and never got my things, my parents weren't very "email smart" so I never got a refund or any models was furious but really with it being couple of years back I was bit more of an idiot and thought they would come eventually and the excuses were the same until no reply... Don't use them SIMPLES